Frequently Asked Questions

How was the Ideal Pillow developed?

The design and ingenuity behind the Ideal Pillow product was developed in 2004, by a chiropractor, Dr. Mark Hooper. During Dr. Hooper's 25 years of practice, he had tried virtually every pillow on the market with little success in matching the right pillow to their patients. After countless recommending new sleep positions, specialty pillows, and "state of the art" sleep aids, he realized people still weren't finding a pillow made specifically for them as individuals. Combining years of research with his expertise and experience, Dr. Hooper configured a system based on varying body measurements, sleeping positions and personal characteristics. The Ideal Pillow emerged as the first computerized system designed to carefully customize a pillow to you the individual.

How do I order an Ideal Pillow?

  1. Click on Build your Ideal Pillow and answer questions about your personal characteristics. After these questions are answered, you will be asked to enter the name of the person the pillow is being made for. Add the pillow to the cart and proceed to checkout to enter shipping and billing information and enter any discount codes you may have.
  2. OR use our Ideal Pillow Sleep EZzz Form. Simply print off the Sleep EZzz Form and fill out the information requested. When complete, fax it to us at (866)420-1902 or email it to /FAQ

How can I pay for an order?

We accept Visa, MasterCard.

When am I charged for an order?

Your credit card is charged when you place the order. Everyday the custom orders are electronically sent to our manufacturer for production. Should you have any questions with your order or your charges please contact us.

The Ideal Pillow Inc.
3607 Inkberry Circle
Wilson, NC 27896
1-888-676-4332
1-888-676-IDEAL
Fax: 1-866-420-1902
/FAQ

How is the Ideal Pillow different from other bed pillows?

The Ideal Pillow is a customized product for you that addresses your individual comfort based on your personal parameters such as your age, height, weight, and sleeping position, just to name a few. By addressing these issues, we've taken out the one-size fits all mentality of all the other pillows available. For example, a female 5'2", weighing 115 lbs that sleeps on her back and a male that is 6'2" weighing 225lbs that sleeps on his back would not find the comfort with the same pillow. They have different support factors thus different pillows!

Do children need special pillows?

Absolutely! As a child grows so does their spine. While children typically spend 8-10 hours a night sleeping, it is very important that they receive the proper support with the appropriate pillow. Many times their pillow is too large thus contributing to future neck or back problems. The Ideal Pillow can design a pillow to support children's necks and spinal alignment while they sleep, helping ensure a healthier future.

What materials are used in constructing my Ideal Pillow?

Ideal Pillow has partnered with one of the largest manufacturers in the United States to help produce this superior product. Using state of the art technology, our Freshness Assured exclusive cleaning process provides a hypoallergenic pillow filling which is evenly distributed within their 300 plus thread count cotton sateen casing. Our luxury pillow fillings consist of luxury Down alternatives called Micromax.

Care Instructions

The Ideal Pillow is easy to care for and maintain. All pillows are machine washable with special product care instructions attached to each pillow. Your Ideal Pillow comes packaged in a convenient carrying case so you can take your pillow with you when you travel. If your pillow loses some of its height or fluff please place it in the dryer under low heat for 5 minutes. If you need additional information, please do not hesitate to email us at /FAQ


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